The True Value in Listening to (and Understanding) Employee Feedback
August 30th, 2016Requesting feedback from your staff is great, but if you’re not really listening to what they’re saying, you’re missing the point. For employees, it’s beyond frustrating to be asked to share your opinions, but ultimately never see any changes.
As the boss, your prospective is limited, because you’re only able to see things from the top down. If you want to run your company in the most efficient manner, you need a well-rounded view from every aspect of the company — which why you need to pay attention to the feedback given by your employees.
4 Benefits of Really Listening to Employee Feedback
Raise Retention Rates
Employee feedback highlights both positive and negative aspects of working at the company, so use it to find common trends. If your retention rates are lower than you’d like, this is your chance to identify the problem and turn things around. This is also a fantastic way to spot future issues, allowing you to come up with a solution before things spiral out of hand.
Boost Productivity
No one can provide insights on roadblocks impacting productivity better than the people actually doing the work. Use feedback to learn how your company can better support employees, so they can be more productive. Whether outdated software constantly crashes or they’re spending too much time in unnecessary, yet mandatory meetings, this information can help you make some long overdue changes.
Make Employees Feel Valued
When employees know you truly care what they think, they feel respected and appreciated. Not only does this inspire them to work harder, it also helps increase employee satisfaction levels, because everyone wants to work for an organization where they’re more than just a number. This helps build a collaborative company culture, filled with employees who take pride in their work.
Provide Better Customer Service
Happy employees truly enjoy their jobs — and it shows. Expect customer satisfaction rates to soar when your staffers have the tools they need to reach their potential and the respect they deserve. Higher customer satisfaction scores translate to a healthier bottom line, so enjoy watching the ripple effect of listening to employee feedback brighten up every aspect of your company.
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